{"id":41820,"date":"2025-12-26T11:26:17","date_gmt":"2025-12-26T11:26:17","guid":{"rendered":"https:\/\/luou.pt\/?page_id=41820"},"modified":"2026-01-14T18:40:46","modified_gmt":"2026-01-14T18:40:46","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/luou.pt\/pt\/alternative-dispute-resolution\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41820\" class=\"elementor elementor-41820\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e6b69c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e6b69c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51d5ff0\" data-id=\"51d5ff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27ada47 elementor-widget elementor-widget-text-editor\" data-id=\"27ada47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em caso de lit\u00edgio o consumidor pode recorrer \u00e0 seguinte entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgio de Consumo (RAL):<\/p><div id=\"gtx-trans\" style=\"position: absolute; left: -181px; top: -10px;\"><div class=\"gtx-trans-icon\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-040e8ad elementor-widget elementor-widget-text-editor\" data-id=\"040e8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo<\/strong> <br \/>(TRIBUNAL ARBITRAL DE CONSUMO)<\/h3><p>Rua D. Afonso Henriques, n\u00ba1(Ed. da Junta de Freguesia da S\u00e9)<br \/>4700 \u2013 030 BRAGA<\/p><p>Telef. 253 617 604<br \/>Fax:253 617 605<br \/>E-mail: geral@ciab.pt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1de570 elementor-widget elementor-widget-text-editor\" data-id=\"e1de570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Av. Rocha Paris, n\u00ba 103 (Edif\u00edcio Vila Rosa)<br \/>4900 \u2013 394 VIANA DO CASTELO<\/p><p>Telef. 258 809 335<br \/>Fax:258 809 389<br \/>E-mail: ciab.viana@cm-viana-castelo.pt<br \/>www.ciab.pt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1400de elementor-widget elementor-widget-text-editor\" data-id=\"c1400de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ou diretamente num dos Munic\u00edpios associados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad03890 elementor-widget elementor-widget-text-editor\" data-id=\"ad03890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para a resolu\u00e7\u00e3o de lit\u00edgios decorrentes da aquisi\u00e7\u00e3o de produtos ou servi\u00e7os atrav\u00e9s do site www.luou.pt ou por outros meios eletr\u00f3nicos, o consumidor, tanto a n\u00edvel nacional como em outros pa\u00edses da Uni\u00e3o Europeia, poder\u00e1 recorrer \u00e0 Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha, atrav\u00e9s do link: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=PT\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=PT<\/a><\/p><div id=\"gtx-trans\" style=\"position: absolute; left: 243px; top: 158px;\"><div class=\"gtx-trans-icon\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>In the event of a dispute, the consumer may resort to the following Alternative Dispute Resolution (ADR) entity for consumer disputes: \u00a0 CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (TRIBUNAL ARBITRAL DE CONSUMO) Rua D. Afonso Henriques, n\u00ba1(Ed. da Junta de Freguesia da S\u00e9)4700 \u2013 030 BRAGA Telef. 253 617 604Fax:253 617 &#8230;<\/p>","protected":false},"author":123498,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41820","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/pages\/41820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/users\/123498"}],"replies":[{"embeddable":true,"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/comments?post=41820"}],"version-history":[{"count":0,"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/pages\/41820\/revisions"}],"wp:attachment":[{"href":"https:\/\/luou.pt\/pt\/wp-json\/wp\/v2\/media?parent=41820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}