Alternative dispute resolution
In the event of a dispute, the consumer may resort to the following Alternative Dispute Resolution (ADR) entity for consumer disputes:
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo
(TRIBUNAL ARBITRAL DE CONSUMO)
Rua D. Afonso Henriques, nº1(Ed. da Junta de Freguesia da Sé)
4700 – 030 BRAGA
Telef. 253 617 604
Fax:253 617 605
E-mail: geral@ciab.pt
Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 VIANA DO CASTELO
Telef. 258 809 335
Fax:258 809 389
E-mail: ciab.viana@cm-viana-castelo.pt
www.ciab.pt
Or directly through one of the associated municipalities.
For the resolution of disputes arising from the purchase of products or services through the website www.luou.pt or by other electronic means, the consumer, whether at national level or in other European Union countries, may resort to the European Online Dispute Resolution (ODR) Platform, available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT